WTC provides services to its members. A large part of those services involves identifying its members to other freight forwarders that need partners, agents, assistance, etc. all over the world. Hence, the data that is provided to WTC by visitors is used to identify partners and agents among our membership for mutual business interests. If you are, or become, a member of WTC, the information you input is contained on our member listing and is accessible by anyone who accesses our sites. WTC uses the data it collects to enhance its ability to provide the largest number of business opportunities to its valued partners. Its partners are all ‘businesses’, as opposed to ‘individuals’, and by virtue of their input of their data, are authorizing WTC to use the information for the purpose of helping them in enhancing their business opportunities.
Security measures in place include the use of username and password protection for certain parts of the website which is accessible only to members and WTC. While we strive to keep the information secure that you supply (directly or indirectly), please be aware that the internet is not a fully secure medium. We cannot be responsible for the content of third-party websites as some of the services available through WTC websites are offered in conjunction with a third party.
WTC, via its agreement with its banking institution, has a credit card payment system accessible via a gateway provided by the bank. After you enter the gateway from our website to make a payment via credit card, no personal information you input is captured by WTC. WTC takes all the necessary steps to ensure that any data input is protected, and WTC will not release any information to any persons or entities beyond those required to facilitate the transaction(s).
You guarantee that the data you provide is correct and complete. The communication of incorrect data or data belonging to third parties may result in the user being denied, temporarily or permanently, any access, in whole or in part, to the products and services of WTC. The data communicated, explicitly or by automated means, are recorded and processed in the database of WTC. WTC is responsible for the processing of the personal data collected via the website and/or other channels and controls the processing carried out by other parties at its request.
The information is not shared with third parties. In some cases, the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.
We process the following items of your personal data, with a legitimate interest for the improvement of our services to you and for the analysis of website performance:
Your contact details which you provide to us on the Contact Us page which may include your first name, surname, email address, company, country and telephone number
Any verbal communications you have with us including voicemail messages and any recorded telephone conversations or recorded video calls. We shall notify you in advance if any telephone calls or video calls are to be recorded.
Marketing and communications data which includes your preferences in receiving marketing from us and your communication preferences.
We may anonymise and aggregate personal data we hold (so that it does not identify you). We may use anonymised and aggregated information only for purposes that include testing our IT systems, research, data analysis, improving our website and in the development of new products and services.
To protect your information, we have policies and procedures in place to ensure that only authorised personnel can access your information, that any personal data is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place.
We retain your personal data for as long as is necessary to achieve the processing purposes, or as required or permitted by applicable law.
You can withdraw any consent you have provided and ask us to stop sending marketing messages at any time by following the opt-out links on any marketing message or by contacting us.
If you are an existing customer, you may receive marketing communications if you have requested marketing information from us and have not opted out of receiving such marketing communications.