Privacy Policy

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This Privacy Policy was last updated on March 10, 2022.

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website. This privacy policy relates to your use of this website and all our associated web pages (“websites”). This website is operated by WTC Alliance LLC (“we”, “us” or “WTC”) with its registered office at NC USA.

We acknowledge the importance of data security and have created this privacy policy to demonstrate our commitment to your individual privacy. By using this website, our social media pages and any other service(s) accessed via this website, you acknowledge that we may process your personal information in accordance with this privacy policy.

What information does WTC Alliance collect?

WTC itself does not collect information about persons or entities that visit its websites. The only information collected is that which is input by the partners accessing the site or wishing to access other sections of the website requiring the input of data, or data input about becoming a member. We do not use cookies or any other type of software, file, or device to seek, locate, or gather any data from persons or entities that visit our websites. Our information is limited to what you input. If you input nothing, then we have no information about you.

How does WTC use the data it collects?

WTC provides services to its members. A large part of those services involves identifying its members to other freight forwarders that need partners, agents, assistance, etc. all over the world. Hence, the data that is provided to WTC by visitors is used to identify partners and agents among our membership for mutual business interests. If you are, or become, a member of WTC, the information you input is contained on our member listing and is accessible by anyone who accesses our sites. WTC uses the data it collects to enhance its ability to provide the largest number of business opportunities to its valued partners. Its partners are all ‘businesses’, as opposed to ‘individuals’, and by virtue of their input of their data, are authorizing WTC to use the information for the purpose of helping them in enhancing their business opportunities.

Security measures in place include the use of username and password protection for certain parts of the website which is accessible only to members and WTC. While we strive to keep the information secure that you supply (directly or indirectly), please be aware that the internet is not a fully secure medium. We cannot be responsible for the content of third-party websites as some of the services available through WTC websites are offered in conjunction with a third party.

Credit card payment gateway

WTC, via its agreement with its banking institution, has a credit card payment system accessible via a gateway provided by the bank. After you enter the gateway from our website to make a payment via credit card, no personal information you input is captured by WTC. WTC takes all the necessary steps to ensure that any data input is protected, and WTC will not release any information to any persons or entities beyond those required to facilitate the transaction(s).

Use of information

You guarantee that the data you provide is correct and complete. The communication of incorrect data or data belonging to third parties may result in the user being denied, temporarily or permanently, any access, in whole or in part, to the products and services of WTC. The data communicated, explicitly or by automated means, are recorded and processed in the database of WTC. WTC is responsible for the processing of the personal data collected via the website and/or other channels and controls the processing carried out by other parties at its request.


We may use your data to contact you directly, by post, by telephone or electronically, such as by e-mail or SMS. In the case of communication by electronic means, you have the option to unsubscribe from future electronic communications. We do not collect or use information for purposes other than those described in this Privacy Policy unless we have received your prior consent to do so.

Third parties

The information is not shared with third parties. In some cases, the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.


WTC will not retain your data for longer than is permitted by law and in any case no longer than necessary for the purposes stated herein. You can access and make changes to your registered personal data through your account. In addition, you also have the right to inspect, rectify, correct, delete, and oppose the (automated) processing and transfer of your data free of charge. The processing of personal data is subject to law. The purchase of our products and/or the use of our services implies your consent to our Privacy Policy which may be amended from time to time. The changes will take effect automatically upon publication.

We process the following items of your personal data, with a legitimate interest for the improvement of our services to you and for the analysis of website performance:

Your contact details which you provide to us on the Contact Us page which may include your first name, surname, email address, company, country and telephone number

Any verbal communications you have with us including voicemail messages and any recorded telephone conversations or recorded video calls. We shall notify you in advance if any telephone calls or video calls are to be recorded.

Marketing and communications data which includes your preferences in receiving marketing from us and your communication preferences.

We may anonymise and aggregate personal data we hold (so that it does not identify you). We may use anonymised and aggregated information only for purposes that include testing our IT systems, research, data analysis, improving our website and in the development of new products and services.

Our commitment to information security

To protect your information, we have policies and procedures in place to ensure that only authorised personnel can access your information, that any personal data is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place.

How long we keep your personal data for

We retain your personal data for as long as is necessary to achieve the processing purposes, or as required or permitted by applicable law.

n cases where we need your consent to process your information, we will ask you to make a positive indication (e.g., to tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you would acknowledge the type of personal data that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject. You would also acknowledge you have read and understood this privacy policy.

You can withdraw any consent you have provided and ask us to stop sending marketing messages at any time by following the opt-out links on any marketing message or by contacting us.

If you are an existing customer, you may receive marketing communications if you have requested marketing information from us and have not opted out of receiving such marketing communications.

Our use of cookies

Our website uses cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For further information, please contact us support@wtcalliance.com


This website may contain links to other third-party owned websites or recommended third party suppliers. Please note that we are not responsible for the privacy practices of any other websites nor the accuracy of any of the information made available on those websites. This privacy policy applies only to information collected on or through our websites. When you leave our website, we encourage you to read the privacy policy of other websites you visit.

Changes to this privacy policy

We may revise and update this Privacy Policy from time to time, in our sole discretion, without any prior notice to you. Changes to the Privacy Policy are effective immediately when posted to the website and apply to all access and use of the website thereafter.